From pilot to production: scaling AI across financial services
The challenge is no longer finding another use case. It is scaling the ones that matter.
24–25 March 2027 Munich, Germany
2027
Europe's AI summit for banking, insurance and payments
Scaling trusted AI across financial services
FINOVAI 2027 brings the leaders of European banking, insurance and payments together to turn AI from a portfolio of pilots into a secure, scalable and measurable enterprise capability.
150+ senior leaders from Europe's banks, insurers and fintechs
140days
--hours
--min
85%+
of banks under ECB supervision already use AI
European Central BankRegister your interest
Work at a bank, insurer or payments company? Tell us about your role, and the team will be in touch about attending.
Register your interestSpeakers from
- Rabobank
- Swedbank
- WTW
- Allianz
- Commerzbank
- Monzo
- Raiffeisen Bank
- UBS
Why act now
AI is already in the bank
The question is no longer whether to adopt AI. It is how to move from isolated pilots to governed, production-grade capability across the institution. That is the work FINOVAI 2027 is built around.
85%+
of banks under ECB supervision already use AI
European Central Bank
14%
see AI as transformational to their strategy and competitive advantage
Cambridge Centre for Alternative Finance, 2026
86%
of European bank leaders believe AI will fundamentally reshape retail banking by 2030
Visa research, 2026
52%
of surveyed financial-services firms are already adopting agentic AI
Cambridge Centre for Alternative Finance, 2026
The programme
From pilot to production, stage by stage
The programme follows the path every institution is on. Choose the stage you're at to see the themes built for it.
Experiment
Generative AI proved it could write, summarise, search and assist.
- Conversational AI: rebuilding the financial customer journey
Beyond the chatbot — natural language connected to real financial workflows.
- The future of customer experience: from reactive to intelligent
The next advantage is not faster journeys. It is smarter ones.
Validate
Pilots accumulate across fraud, service, compliance, marketing and risk.
- Fighting AI-powered fraud with AI
Detect faster. Decide smarter. Protect customers without unnecessary friction.
- Transforming insurance through intelligent AI
From isolated AI tools to connected, intelligent insurance workflows.
Govern
Explainability, model risk, resilience and accountability move to the centre.
- AI governance under the EU AI Act, DORA and GDPR
Governance as an enabler of responsible innovation, not a barrier to it.
- Explainable AI in credit, risk and financial decision-making
Performance alone is not enough when AI influences financially significant decisions.
- Building secure and sovereign AI infrastructure for European finance
An AI strategy is only as strong as the infrastructure supporting it.
Scale
Data quality, legacy integration and operating models decide what survives.
- From pilot to production: scaling AI across financial services
The challenge is no longer finding another use case. It is scaling the ones that matter.
- Human + AI: redesigning the financial-services workforce
The question is not which jobs go. It is how work itself gets redesigned.
Execute
AI becomes a secure, measurable enterprise capability, not a portfolio of pilots.
- The rise of agentic AI in banking and insurance
Systems that plan, use tools and complete multi-step workflows within defined boundaries.
- Proving the business value of AI
From “we are experimenting with AI” to “here is the value, and here is how we measure it”.
Who should attend
150+ senior decision-makers
From banks, insurers, payment providers and fintechs across Europe: the people who own the AI mandate and answer for the risk.
C-suite
- Chief AI Officers
- Chief Technology Officers
- Chief Information Officers
- Chief Digital Officers
AI and data
- AI leaders
- Machine learning leaders
- Heads of data and analytics
- Heads of innovation
Business and experience
- Customer experience executives
- Operations executives
- Digital transformation leaders
Risk and governance
- Risk leaders
- Compliance leaders
- Model governance
- Resilience and security
Speakers
Leaders who have taken AI into production
25+ speakers from Europe's banks, insurers and fintechs. See all speakers
Elias Negrin
Product Owner, IT Infrastructure & Platform Management
Martin Clough
Head of Technology Accelerator
Fredrik Thuring
EMEA Data Science Director
Amit Kashikar
Global Product Manager, Cognitive AI & Advanced Data Capturing Services
Gilson Souza Schmid
Head of AI & DevOps at Workspace
Christoph Berentzen
Cluster Lead Business Connectivity
Alex Clayden
Head of Financial Crime Risk, Customer Decisioning
Serhii Karaulov
AI Transformation Leader
Showing 8 of 9 speakers
Why attend
Two days on execution, not theory
Practical lessons from institutions that have already moved AI into production, and the people deciding what happens next.
Learn from real financial-services AI
How institutions are approaching AI adoption, governance, customer transformation and operational execution. Practical lessons rather than predictions.
Meet the people making the decisions
Senior executives responsible for AI strategy, digital transformation, technology, risk, compliance, operations and customer experience.
See the technology moving the market
Solutions across conversational and agentic AI, fraud prevention, intelligent automation, customer engagement and financial infrastructure.
Benchmark your strategy
How peers are approaching AI maturity, enterprise deployment, governance, infrastructure and ROI.
Build partnerships
Technology providers and innovators helping financial institutions move from experimentation to execution.
Event information
Two days in Munich
Keynotes, panels and case studies on the main stage, with time set aside for meeting the people you came to see.
- Dates
- 24–25 March 2027
- Location
- Munich, Germany. The venue in Munich will be announced shortly. Ticket holders are told first.
- Who attends
- 150+ senior decision-makers and 25+ speakers from banking, insurance and payments
- Format
- In person, held in English
The experience
- Executive keynote sessions
- Interactive panel discussions
- Practical industry case studies
- Executive networking
- One-to-one business meetings
- Exhibition showcase
Insights
Analysis from the execution phase
What it takes to run AI in banking, insurance and payments. Read all insights
Questions
Everything you need to know
Can't find your answer? Ask the team and we'll reply within one working day.
What is FINOVAI 2027?
FINOVAI 2027 is a European AI summit for banking, insurance and payments, focused on the practical transition from AI experimentation to secure, scalable and measurable enterprise deployment.
When and where is FINOVAI 2027?
FINOVAI 2027 takes place on 24–25 March 2027 in Munich, Germany. The venue will be announced shortly, and ticket holders are told first.
What are the main topics?
AI in banking, conversational AI, agentic AI, customer experience, AI governance, fraud prevention, intelligent insurance, explainable AI, human and AI collaboration, secure AI infrastructure and the business value of AI.
Who should attend?
Senior decision-makers including Chief AI Officers, CIOs, CTOs, CDOs, innovation, data, AI and machine learning leaders, customer experience executives, risk and compliance leaders, operations executives and digital transformation leaders.
Which pass should I buy?
The financial institution pass is for people who work at banks, insurers, payment providers and other financial institutions. Technology vendors, consultancies and service providers book the solution provider pass, which also includes the delegate list.
Can I pay by invoice or bank transfer?
Yes. Choose "Pay by invoice" at checkout and we'll email your invoice straight away. Card payments are confirmed immediately.
Can I transfer my ticket to a colleague?
Yes. Name changes are free until 1 March 2027. Email us with the order reference and your colleague's details.
Why is AI in banking becoming strategically important?
AI adoption across European banking is already widespread. The ECB reports that more than 85% of banks under its supervision use AI, while Visa's 2026 research found that 86% of European bank leaders believe AI will fundamentally reshape retail banking by 2030.
What is agentic AI in banking?
AI systems that pursue defined objectives by planning and executing multiple steps, using tools and interacting with connected systems within defined permissions and controls. Potential applications include customer service, fraud investigation, onboarding, operations, compliance and transaction workflows.
Will agentic AI replace people in financial services?
Not necessarily. The most valuable model is likely to combine AI-driven automation with human judgement. AI can handle increasingly complex tasks while people remain responsible for decisions that require accountability, empathy, judgement or regulatory oversight.
What language is the summit held in?
All sessions are held in English.
Take your seat in Munich
24–25 March 2027. Join 150+ senior leaders working out how to run AI safely at scale.